Welcome to the SNOMDL branded independent website! In order to protect your shopping experience, the following terms of transport policy, please read carefully.
First, shipping costs
In order to give back to the majority of customers, all products on this site are provided free shipping service, no matter where you are, after placing an order without additional payment of transport costs, you can enjoy our high-quality product delivery service.
Second, logistics providers
We have established long-term and stable relationships with many well-known logistics providers to ensure that your parcels can be delivered safely and efficiently. In the actual delivery process, the logistics provider is likely to be (but not limited to) one of the following: DHL, FedEx, 4PX, YunExpress, ChinaPost, EMS, Yanwen and so on. We will choose the most suitable logistics partner according to your shipping address, order weight and volume and other factors.
Logistics time
Under normal circumstances, your order will be delivered in about 7 – 15 days. However, please note that the logistics time may be affected by a variety of factors, such as the distance to the destination, customs clearance speed, holidays and force majeure factors (such as natural disasters, epidemics, war, etc.). In the event of special circumstances leading to delivery delays, we will promptly notify you by email or e-mail, and assist you to follow up the status of the parcel.
Fourth, logistics tracking
We provide logistics tracking service for each order. After you place an order, you can get the logistics number and query link on the order details page to track the progress of the parcel in real time. If you encounter any problems in the tracking process, such as logistics information has not been updated for a long time, please feel free to contact our customer service team, we will be happy to help you solve.
V. Handling of special circumstances
1, address change: If you need to change the delivery address before the order is shipped, please contact our customer service as soon as possible, we will try our best to assist you in completing the address modification. If the order has been shipped, the address change may lead to additional costs, and can not guarantee the delivery time, the specific circumstances need to be determined in consultation with the logistics provider.
2, no one signed for: If the parcel arrives at the destination, because no one signed for the return, we will contact you to confirm the subsequent processing. If you still need the goods, you need to pay the freight again to ship again; if you no longer need, we will deduct the relevant logistics costs for your refund.
Please double-check the receipt information to ensure accuracy before placing your order. If you have any questions or suggestions, please feel free to contact our customer service team via online customer service, phone or email to [email protected], we will be happy to serve you.