Welcome to the SNOMDL Brand Scented Candles independent website! Please read these Terms of Service carefully before using our website and services. These Terms of Service set forth the rights and obligations between you and SNOMDL with respect to the use of the site, if you use this site, that you have fully understood and agree to be bound by these Terms of Service.
I. Services
- Merchandising: We display and sell a variety of carefully developed SNOMDL brand aromatherapy candles on our website, ranging from refreshing and charming fruity notes, to tranquil and soothing herbal notes, as well as mysterious and profound oriental notes, etc., with a variety of unique styles and exquisite packaging, to meet the diversified needs of different users of aromatherapy. You can conveniently browse the product details on our website, check the inventory in real time, place an order easily, and enjoy the logistics and distribution services covering most areas of the world. We cooperate with professional logistics partners to ensure the safe and timely delivery of aromatherapy candles.
2、Customer service: We have built a full range of customer service system, covering order enquiry, accurate product recommendations, attentive after-sales support. You can contact us through the official mail [email protected], customer service phone [specific phone number] or website online customer service, our professional customer service team will respond quickly within 24 hours, to solve your problems, whether it is the burning skills of aromatherapy candles, fragrance characteristics, or order delivery progress, abnormalities, can provide you with professional answers.
3、Value-added services: We will from time to time launch a membership system, limited-time promotions, points for gifts and other value-added services to stimulate your shopping pleasure. Specific service content and rules will be announced separately in the prominent position of the website. For example, members can enjoy privileges such as priority purchase of new products, exclusive birthday discounts, doubling of points, etc.; during promotional activities, there are full-reduced discounts, free gift benefits and so on.
Second, the user use rules
1、Registration and Account Management: When you use the core website functions such as placing orders for purchases and participating in member activities, you need to register for a SNOMDL account. When registering, please be sure to provide true, accurate and complete personal information, such as name, valid contact information, common shipping address, etc., and keep the account number and password to avoid account theft or information leakage. If the account security problem is caused by personal reasons, you should bear the corresponding responsibility. At the same time, in order to ensure smooth communication, you are obliged to update your personal information in a timely manner.
2、Legal use: You should strictly abide by the relevant laws and regulations at home and abroad and the provisions of the Terms of Service, legal use of our website and services. It is strictly prohibited to use the website to engage in any illegal and criminal activities, such as network fraud, intellectual property infringement, dissemination of harmful information, etc.; shall not interfere with the normal operation of the website, such as launching malicious attacks, brushing the amount of cheating, etc.; and respect for the legitimate rights and interests of SNOMDL and other users, including intellectual property rights, right to privacy.
3、Order rules: When placing an order, please carefully check the product information, quantity, delivery address and other key content. After the order is submitted, we will process it quickly based on the information you provide. If the order is delayed, incorrectly delivered or other problems are caused by your filling in the wrong information, you need to bear the consequences by yourself. In case of out of stock, wrong price and other special circumstances, we will communicate with you at the first time to negotiate a solution, and you have the right to choose to cancel the order or wait for the replenishment of goods.
Third, intellectual property rights
1、Website content: SNOMDL owns the intellectual property rights of all the content on the website, including but not limited to vivid text descriptions, beautiful pictures, wonderful video presentations, unique trademarks, eye-catching brand logos and so on. Without our written permission, you may not copy, disseminate, modify, display or otherwise use these contents to maintain the unique image of the brand and creative achievements.
2、User Content: You retain the intellectual property rights to the content you post in the course of using the Website (e.g., reviews, lists, etc.), but you grant SNOMDL a worldwide, perpetual, royalty-free, sub-licensable licence to use it. We have the right to use, copy, modify, display and distribute such content for website operation, product promotion and other legitimate purposes, such as displaying quality user reviews on the homepage of the website and social media platforms to attract more users.
IV. Privacy Protection
1、Information Collection: Collect your personal information only when necessary, such as when registering and placing an order, the information collected includes name, contact information, shipping address, payment information and so on. The collection process follows the principles of lawfulness, legitimacy and necessity, and will not over-collect information unrelated to the service.
2、Use of Information: The personal information collected will only be used for the purpose of providing services, processing orders, improving products and services, conducting promotional activities and other related purposes. Your personal information will not be used for any other purpose without your consent. In the process of use, information is strictly encrypted to prevent information leakage.
3、Information storage: Adopting a safe storage method, your personal information will be stored in a protected server, with strict access rights set so that only authorised personnel can access it. According to the law and business needs, a reasonable storage period is determined, and after the period is exceeded, the information is deleted or anonymised.
- Information Sharing: Your personal information will not be shared with a third party unless with your explicit consent or for the purpose of completing necessary business needs such as order delivery and payment processing. When sharing with a third party, a strict confidentiality agreement will be signed, requiring the third party to comply with the same privacy protection standards.
- User Rights: You have the right to access, correct, and delete your personal information. If you find an error in the personal information we have collected, you may contact us at any time to make corrections. If you request the deletion of your personal information, we will process it in a timely manner in compliance with the law. At the same time, you have the right to refuse our use of your personal information for specific purposes, such as marketing activities.
V. Limitation of Liability
1、Force majeure: We are not responsible for force majeure factors (such as natural disasters, war, government action, network failure, etc.) that prevent us from fulfilling the terms of service or cause losses to you. However, we will actively take measures to do our best to reduce the impact of force majeure events on you, and quickly resume services after the end of the event, such as logistics stoppages resulting in order delays, we will communicate with you in a timely manner and after the resumption of transport priority arrangements for delivery.
2、Accuracy of information: We make every effort to ensure the accuracy of product information, prices, inventory and other data on our website, but we do not guarantee its absolute accuracy due to the delay in updating the data, system failure and other factors. If you suffer any loss due to incorrect information, we will bear the responsibility within a reasonable range according to the specific situation. For example, if the price is marked incorrectly, we will negotiate a solution with you and give you a certain compensation or fulfil the order according to the correct price.
3、Third Party Liability: The website may be linked to third party websites or use third party services, such as third party payment platforms, logistics enquiry systems, etc.. We are not responsible for the behaviour, content and services of third parties. When you use third-party services, you should comply with the relevant regulations and agreements of the third party, such as the use of third-party payment platforms, you need to follow their payment rules and security terms.
VI. Service Change and Termination
1, service changes: we have the right to change or adjust the content of the website services, terms of service and related rules at any time according to the adjustment of business development strategy, changes in laws and regulations and other reasons. Before the change, we will announce the content of the change in a prominent position on the website in advance, and your continued use of the website is deemed to be your acceptance of the changed terms. If you do not agree to change the content, you have the right to stop using the site services, such as adjusting the membership rights and interests of the rules, will notify the user one week in advance.
2, service termination: If you violate the terms of service or laws and regulations, we have the right to suspend or terminate your account and service access. After the termination of service, we will deal with your personal information and order data in strict accordance with the relevant provisions, such as deleting account information that is no longer in use, properly save the relevant records of uncompleted orders, to protect data security and compliance.
VII. Legal Notices
1、Application of Law: The signing, fulfilment, interpretation and dispute resolution of these Terms of Service shall be governed by [specific laws]. If any dispute occurs between the two parties in the course of service, it shall be handled in accordance with this law.
2、Disclaimer: In addition to the liability caused by our intent or gross negligence, we are not responsible for any indirect, incidental, special or punitive damages arising from the use of this website and services, including but not limited to loss of profits, loss of data, business interruption, and so on.
3、Terms Severability: If any provision of these Terms of Service is held to be invalid, illegal or unenforceable, it shall not affect the validity, legality and enforceability of the other provisions, and the other provisions shall continue to be valid and performed.
4、Declaration of Intellectual Property Rights: SNOMDL enjoys intellectual property rights on all original product designs, packaging designs, promotional texts, product formulations, etc. displayed on the website. Without authorisation, any unit or individual shall not use these contents for commercial purposes or secondary creation or dissemination. If you find any infringement of SNOMDL’s intellectual property rights in the course of use, please report it to us promptly. At the same time, if you have questions or claims about the intellectual property rights of the content on the site, you can also contact us, we will be dealt with in accordance with relevant legal provisions.
Dispute Resolution
1, if you and SNOMDL on the Terms of Service or the use of the site disputes, both parties should first uphold the principle of friendly, good faith negotiation; consultation fails, either party has the right to the people’s court with jurisdiction to bring a lawsuit.
- These Terms of Service shall take effect from the date of publication, and any unresolved issues shall be subject to the official interpretation of SNOMDL. We will continue to optimise the Terms of Service to provide you with a better and safer service experience.