Terms & Conditions

I. Introduction
Welcome to the SNOMDL Branded Scented Candles standalone website (the ‘Site’). These terms and conditions (hereinafter referred to as the ‘Terms’) are a legal agreement between you and the operator of the Site and govern your use of the Site and all transactions conducted on the Site. Please read these Terms carefully before using the Site. By using the Site, you agree to be bound by these Terms. If you do not agree with any of these Terms, please do not use this website.

Second, the use of the site
1、Account Registration and Use: If you need to make purchases or use specific services on this website, you may need to register for an account. You should provide true, accurate and complete information and keep the account password properly. The account shall not be transferred, rented or loaned out for use by others. If you find any abnormal or unauthorised use of your account, you should notify us immediately. At the same time, we have the right to clean up the account that has not been used for a long time (not logged in for 6 consecutive months without any transaction records), and we will notify you 30 days in advance through the letter or registered mailbox before cleaning up.

2. Prohibited Actions: You shall not engage in any unlawful, illegal or infringement of the rights and interests of others when using this website, including but not limited to:
   Publishing false, fraudulent, defamatory, obscene, violent and other illegal or harmful information; once found, we will immediately delete the relevant content, and have the right to suspend or terminate the use of your account privileges, while retaining the right to pursue legal responsibility.
   Interference with the normal operation of the website, such as malicious attacks, tampering with data, abuse of resources, etc.; for malicious attacks, we will retain the right to pursue legal responsibility, and cooperate with the relevant departments to conduct investigations, and require the attacker to bear all the losses caused by this, including, but not limited to, the cost of maintenance of the site, business losses. If it is confirmed that your equipment or network environment leads to abnormalities, we have the right to require you to solve the problem before you can continue to use the website services.
   Infringing on the intellectual property rights, trade secrets and other legitimate rights and interests of this website or a third party; if this results in a third party filing a claim against us, you will be required to assume full liability for damages and reimburse us for the costs incurred in dealing with the claim, such as attorney’s fees and litigation costs.
   Using this website for illegal business activities such as pyramid selling and illegal fund raising. Once confirmed, we will immediately report to the relevant law enforcement authorities and co-operate with the investigation, as well as freeze your account funds until the investigation is completed.

Third, goods and services
1、Goods information: The aromatherapy candles and related merchandise information displayed on this website, including pictures, descriptions, prices, etc., are for reference only and may contain certain errors. We will try our best to ensure the accuracy of the information, but do not guarantee complete consistency. The actual specifications, colours and scents of the goods shall prevail in kind. If you have any misunderstanding due to the error of the product information, we will provide reasonable solutions, such as giving some compensation or replacing the product according to your request. If the goods you have ordered do not match the original information due to the change of commodity information, we will notify you before shipping, and you have the right to choose to accept the changed goods or cancel the order.

2. Merchandise Sales: All sales of merchandise are subject to these Terms and Conditions and related order terms. When you place an order, we will process it according to the stock situation and order sequence. In the event that an item is out of stock or unavailable, we will promptly notify you and negotiate a solution, such as a refund, exchange, or wait for a replacement. If the refund is due to out of stock, we will complete the refund operation within 5 working days. If you choose to wait for replenishment, we will inform you of the expected replenishment time, if more than the expected time has not arrived, you have the right to cancel the order and get a full refund.
   3、Customised Goods: For customised scented candle orders, due to their special nature, we will start making them after you place your order and pay the deposit. Once a custom order is confirmed, cancellation or modification is usually not accepted unless otherwise agreed by both parties. If the order is cancelled or changed due to your reasons, you may be liable for the corresponding costs and losses, including but not limited to raw material costs incurred, design costs etc. If the customised goods are not as agreed due to our reasons, we will remake them for you free of charge or provide reasonable compensation.

Order and Payment
1、Order Confirmation: After you submit your order, we will send you an order confirmation email. The order confirmation email only indicates that we have received your order, it does not mean that the order has been accepted or the goods have been reserved. We reserve the right to decide whether or not to accept an order based on inventory, pricing errors, etc. If the order problem is caused by price error, we will deal with it in accordance with the prevailing rules of the industry, such as negotiating with you to adjust the price or cancellation of the order and give some compensation. If the order information is wrong or lost due to system failure or other force majeure factors, we will notify you as soon as possible after discovery and assist you in solving the problem.
2、Payment Methods: This website accepts a variety of payment methods, including credit cards (Visa, MasterCard, Discover, American Express, etc.), PayPal, bank transfers and so on. Specific payment methods are subject to the website display. You should ensure the accuracy and security of your payment information, and you are solely responsible for any loss caused by incorrect or stolen payment information. We will take security and technical measures to ensure the security of the payment process, but we will assist you in communicating with the payment platform to solve problems caused by the third-party payment platform. If there are abnormalities in the payment process, such as payment failure but the money has been deducted, we will verify with the payment platform and deal with it within 3 working days to ensure the safety of your funds.

3. Payment time and fees: Your credit card will be pre-authorised or debited when the order is submitted, depending on the payment method and bank regulations. If you pay with PayPal, the order will be processed after PayPal confirms the payment. In addition to the price of the product, you may be required to pay other fees such as shipping costs and taxes, the exact amount of which is shown on the order checkout page. If there is a change in fees due to a change in tax policy, we will notify you in a timely manner and follow the new policy. If you have any questions about the payment fees, you can contact our customer service team at any time, we will reply and explain within 2 working days.

V. Distribution and Delivery
1、Delivery method and time: We will arrange delivery according to the delivery method and shipping address you choose. Delivery time varies depending on the region, logistics partners and other factors, generally within 3 working days after the order is confirmed. However, during promotional activities, holidays and other peak periods, the delivery time may be extended. We will track the logistics information in real time, in case of abnormal logistics will notify you in time and assist in solving the problem. If the goods are delayed due to logistics reasons, we will give you a certain amount of compensation according to the delay time, such as coupons, points and so on.

2. Delivery of goods: Delivery of goods to you or your designated consignee is deemed to be completed. Before delivery, the risk of the merchandise is borne by us; after delivery, the risk of the merchandise is transferred to you. If you find any damage, shortage or other problems when you receive the goods, you should contact us in time and provide relevant evidence so that we can deal with it. If the merchandise is damaged due to logistics, we will assist you in claiming compensation from the logistics company. If there is a quality problem within 7 days after delivery of the goods, we will deal with it for you in accordance with the return and exchange policy, and we will bear the round-trip shipping costs if there is a quality defect in the goods themselves.

Sixth, return and exchange policy
1、Return conditions: If you are not satisfied with your purchase, you can apply for a return if the following conditions are met:
The merchandise is within 15 days of receipt;
The merchandise remains in its original packaging, unused, undamaged, and complete with accessories;
Provide proof of purchase and order information.
2, the return process: please contact our customer service team within the specified time to apply for the return of goods. We will provide you with the return address and relevant instructions. The shipping cost of the returned goods will be borne by you, unless there is a quality problem with the goods or an error caused by us. We will reply to you on the processing progress within 3 working days after receiving the return request. If you encounter problems during the return process, feel free to contact customer service, we will assist you throughout the process.
3、Exchange and Refund: After we confirm that the returned goods meet the conditions, we will handle the exchange or refund for you. Exchange goods will be sent within 3 working days after receiving the return; refund will be returned in accordance with the original payment method, generally within 7 working days, but the specific arrival time depends on the processing speed of the payment institution and the bank. If there is an anomaly in the refund, we will assist you in communicating with the payment institution to resolve the issue. If the refund is delayed due to our reasons, we will pay you liquidated damages of 0.1% of the refund amount for each day of delay.

Intellectual Property Rights
1、Website Content: All content on this website, including but not limited to text, images, graphics, audio, video, software, etc., is protected by copyright, trademark and other intellectual property laws and is owned by the operator of this website or the relevant rights holders. Without authorisation, you are not allowed to copy, distribute, modify, display or use any content of this website. If infringement is found, we will pursue the infringer’s legal responsibility in accordance with the law and require him/her to bear the responsibility of compensating the loss and eliminating the influence. If the infringement causes us significant losses, we will apply to the court for an injunction to prohibit the infringer from continuing the infringement and require it to bear all legal costs.
2、User Content: If you upload or post any content on this website, you grant us a worldwide, perpetual, irrevocable, free licence to use, reproduce, modify, transmit, display, and sub-licence that content for the operation and promotion of this website. You warrant that you have the legal rights to the content you upload and that the content does not infringe the rights of any third party. If any dispute arises from your uploaded content, you shall bear full legal responsibility and compensate us for any loss suffered as a result. If a third party files a lawsuit against us because of your uploaded content, you shall cooperate with us to respond to the lawsuit and provide necessary evidence and assistance.

VIII. Limitation of Liability

1. General Limitation of Liability: To the fullest extent permitted by law, the operator of this website shall not be liable to you for any direct, indirect, incidental, special or consequential damages arising out of the use of this website or the purchase of goods, including, but not limited to, loss of profits, loss of data, business interruption, etc., even if we have been advised of the possibility of such damages. The goods and services provided on this website are provided on an ‘as is’ and ‘as available’ basis only, and we disclaim all warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not provide any warranty of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or otherwise, except for damages resulting from our intent or gross negligence. If we are negligent resulting in the release of incorrect information, and the incorrect information has a material impact on you, we will give reasonable compensation in accordance with the actual situation.
   2, force majeure: due to force majeure events, such as natural disasters, war, strikes, government action, network failure, etc., resulting in the website can not operate normally or orders can not be fulfilled on time, we are not responsible, but will try to reduce the loss and restore services as soon as possible after the end of the force majeure events. If due to force majeure has been paid but not delivered goods orders, we will be based on the actual situation to negotiate a refund or after the end of force majeure arrangements for delivery . We will notify you of the force majeure event in a timely manner and provide you with proof of the event. If the force majeure event lasts for a long time and affects your significant rights and interests, we will negotiate with you for special solutions, such as providing additional concessions or compensation.
   3、User Responsibility: You are responsible for your own behaviour on this website. If you violate these Terms or any applicable laws, resulting in losses suffered by us or any third party, you shall be liable for damages, including but not limited to legal fees, damages, and settlement amount. If your actions constitute an offence, we will refer you to the judicial authorities in accordance with the law. If you repeatedly violate this clause, we have the right to permanently block your account and refuse to provide you with any services.

IX. Application of Laws and Dispute Resolution
1、Application of Law: The interpretation, implementation and dispute resolution of these Terms of Use shall be governed by the laws of [specific country/region]. If the website for multiple countries or regions, in the case of no conflict, the priority of the transaction with the closest link to the regional law. If there is a change in the law, we will adjust these Terms in accordance with the new law and notify you in a timely manner. If the new law has retroactive effect on the transactions that have occurred, we will consult with you on how to apply the new law to protect the legitimate rights and interests of both parties.

2. Dispute Resolution: If any dispute occurs between you and the operator of this website, it should be resolved first through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit to the people’s court with jurisdiction. During the dispute resolution period, except for the part involving the dispute, both parties shall continue to fulfil the other provisions of these terms. If the dispute is resolved through litigation, the losing party shall bear the reasonable costs incurred by the winning party in defending its rights, such as attorney’s fees and litigation costs. If the dispute involves a large amount of money or the situation is complex, we recommend both parties to seek professional mediation organisations for mediation, in order to reduce the cost of rights and time costs.

X. Other Terms

1. Change of Terms: We have the right to modify the Terms at any time, and the modified Terms will be published on this website. The modified terms will take effect from the date of publication. If you continue to use this website after the modification of the terms, you are deemed to have accepted the modified terms. In the event of material changes to the Terms, we will notify you 30 days in advance by posting a prominent notice on the Site. The definition of material changes to the Terms will be clearly stated in the Terms, such as cases involving significant adjustments to the rights and interests of users. If you have any objections to the changes in the Terms, you can stop using the Website before the changes take effect and contact us to negotiate a solution.
2. Severability: If any part of the Terms is found to be invalid or unenforceable, it will not affect the validity and enforceability of the other parts. The invalid or unenforceable part will be construed as the provision closest to the original intent that meets the requirements of the law. We will adjust the terms and conditions in accordance with changes in the law and the actual situation to ensure the validity and enforceability of the terms and conditions. If a clause is judged to be invalid, we will amend the clause as soon as possible to make it conform to the law and republish it.
   3、Waiver: Any party’s failure or delay in exercising any right under this clause shall not be deemed a waiver of such right; any waiver by any party of the other party’s breach of this clause shall not be deemed a waiver of other breaches. The determination and exercise of waiver will be governed by relevant legal provisions and industry practices. If we have not acted on one of your breaches, it does not mean that we will be tolerant of your subsequent breaches, and we have the right to exercise our rights at any time.
   4、Privacy Policy: We value your privacy and strictly abide by relevant privacy protection laws and regulations. In the process of using this website, we may collect your personal information, such as name, contact information, address, purchase history, etc., only for the purpose of order processing, customer service, marketing and promotion and other necessary purposes. We will take reasonable security measures to protect the security of your information and will not disclose your personal information to third parties unless we have your consent or are required by law. For details of our privacy policy, please refer to the Privacy Policy page of this website. If we need to use your personal information for other purposes, we will seek your explicit consent in advance and inform you of the relevant risks and rights.
   5、User Evaluation and Feedback: You have the right to evaluate and give feedback on your purchase of aromatherapy candles on this website. However, please ensure that the evaluation content is true and objective, and shall not contain insults, slander, malicious defamation and other inappropriate information. We reserve the right to delete or block offending evaluations. Meanwhile, we may use your evaluation content for product promotion and display, but will desensitise your personal information. If your evaluation is used for promotion, we will give you certain rewards, such as coupons, points and so on.
   6、Promotions: Our website will hold various promotions from time to time, such as discounts, full reductions, giveaways and so on. Activity rules and conditions of participation will be explained in detail on the event page. Your participation in promotional activities is deemed to agree with the relevant rules. If you are found to have participated in the activities through improper means, we have the right to cancel your eligibility for the activities and recover the issued discounts or free gifts. If the promotion involves more than one combination of products, we will clearly explain the calculation of the discount and restrictions on each product to avoid ambiguity.
3. Cookie Policy: In order to improve website performance and user experience, this website will use cookie technology. cookies are small data files that are stored on your device. Cookies are small data files that are stored on your device. We use cookies to remember your login status, shopping cart contents, analyse website traffic, etc. You can manage or reject cookies through your browser settings. You can manage or reject cookies through your browser settings, but they may affect your use of certain features of this website. For more information on the use of cookies, please refer to the Cookie Policy page on this website. If we adjust our Cookie Policy, we will notify you in advance and explain the reasons for and effects of the adjustment.
4. Attribution Statement: All rights of this website, including but not limited to intellectual property rights, operation rights, revenue rights, etc., are owned by SNOMDL brand independent website. Without written permission, any unit or individual shall not use, transfer, copy, disseminate the relevant rights and content of this website. If any infringement is found, we will defend our rights and interests by legal means and demand the infringing party to stop the infringing behaviour and compensate for the loss. If the infringing behaviour is serious, we will report to the public security organs to pursue the criminal liability of the infringer.

XI. Privacy Policy
1、Information Collection
Registration and shopping information: When you register for an account, we will collect your name, valid email address, mobile phone number and set a password. When you make purchases, we will also collect your shipping address, payment-related information (such as the last four digits of the credit card number for payment verification, but will not store the full card number), this information is used to complete the order transaction and subsequent customer service.
Automatic collection of information: With the help of website logging tools, we automatically collect your IP address, browser type (e.g. Chrome, Firefox, etc.), operating system (e.g. Windows, iOS, Android), access time, and your browsing path on the website, which is used to analyse the website traffic and user behavioural patterns, in order to optimise the layout of the website and the display of products. The information is used to analyse website traffic and user behaviour patterns in order to optimise website layout and product display.
2、Information Use
Core business use: Using your personal information to complete order processing, including arranging product delivery, processing payments, issuing invoices, etc.; at the same time, providing you with customer support, such as answering your inquiries and handling after-sale issues.
Personalised service: Based on your purchase history and browsing behaviour, we provide you with personalised product recommendations. For example, if you have repeatedly browsed a certain scented candle, we may recommend new products of the same series or similar scent to you.
Marketing and Promotion: To send you notifications of promotional activities, information on new products on the shelves, etc. under the premise that you agree to receive marketing information, but you can unsubscribe at any time through the unsubscribe link in the email or the preference option in your account settings.
3、Information Sharing
Service Provider Sharing: We will share your name, shipping address and contact number with third-party logistics providers so that they can accurately deliver the goods; and share the necessary payment information, such as the order amount, payment time, etc., with third-party payment providers in order to complete the payment process. However, we will contractually require these third parties to maintain strict confidentiality and use the information only for the purpose of the specified service.
Sharing required by law: We may disclose your personal information when required by law, required by judicial procedures (such as receiving a court subpoena, or required by government investigations), or when required to protect our legitimate rights and interests, website security, and the safety of other users.
4、Information Protection
Technical Security: Industry-standard SSL encryption technology is used to ensure the security of your sensitive information (such as payment information, account passwords) transmitted on the website; encrypted storage of stored personal information to prevent data leakage.
Management security: establish a strict employee access rights system, only authorised employees can access your personal information, and detailed records of employee access behaviour for traceability and auditing; regular data security training for employees to improve their awareness of data protection.
5、User Rights
Right of access: You have the right to obtain a copy of your personal information held by us, including your account information, purchase history, browsing history, etc., at any time through the account settings page or by contacting customer service.
Right of Correction: If you find that your personal information held by us is incorrect, you can correct it by contacting the customer service, and we will verify and complete the correction operation within 5 working days.
Right of deletion: In compliance with laws and regulations, you have the right to request us to delete your personal information if you no longer use this website and have no outstanding orders. We will verify and delete the information within 7 working days of receiving the request, except for information that is required to be retained by law.
Right to object: You have the right to object to our processing of your personal information for a specific purpose (e.g. marketing). If you object, we will stop the processing unless we have a legitimate reason to continue.
6、Policy Update: We will periodically review and update our privacy policy to meet changes in laws and regulations and business development needs. When there is a significant change in the privacy policy, we will post a notice in a prominent position on the home page of the website and notify you 15 days before the change takes effect, and you can choose to continue to use the website to indicate acceptance of the new policy, or stop using it and ask us to delete your personal information.

7. Complaints and Dispute Resolution: Complaint Channels: If you have any questions or complaints about the implementation of our privacy policy, you can communicate with us through the customer service email or online customer service channels provided on the website. We will respond within 5 working days after receiving the complaint, communicate with you about the solution and deal with the problem in a timely manner.

If you encounter any problems or have any questions, please feel free to contact us through the official email [email protected], we will reply to your message within 24 hours, and we will do our best to solve your problems and protect your shopping experience.