Welcome to choose SNOMDL brand independent station products, in order to protect your legitimate rights and interests, standardise the refund and return process, specially formulated the terms of this policy, please read carefully.
I. Return conditions
1、Time limit: Within 7 days from the date of receipt of the goods, you can contact us to apply for a return. Beyond this period, we will not be able to accept the return application, please understand.
2, the state of the goods: the return of goods to keep the new unused, undamaged and intact and the original packaging, all accessories, tags, manuals, etc. should be complete. If there is man-made damage, signs of use or missing packaging, it may affect your return application for review and approval.
Second, the return process
1、Apply for return: If you meet the conditions for return, please contact us through the official email [email protected], please be sure to clearly state your order number, the reason for return and personal contact information in the email. After we receive the email, we will reply to you within 24 hours and provide you with detailed return guidelines, including the return address and other information.
2、Send back the goods: After receiving our return guidelines, please follow the requirements to send the goods back to the specified address. In order to ensure the safe return of goods, we recommend that you choose a logistics tracking information of the mailing method, and keep the courier receipt for subsequent enquiries.
Refund processing
1, the cost of deduction: we receive your returned goods and confirm that there is no error, will be refunded within 3 days of processing. The refund amount will be deducted from the shipping cost, we will deduct 30% of the total price of the goods as the shipping cost, which is mainly used to make up for our costs incurred in the process of goods delivery.
2、Refund to account: We will refund you the remaining amount after deducting the shipping cost within 3 working days. The refund will be returned in the same way as your original payment, the specific arrival time may vary depending on the processing speed of the payment organisation, in general, bank card payments will arrive within 3 – 7 working days, and third-party payment platforms will arrive within 1 – 3 working days.
Exchange terms
1、Exchange conditions: We only provide exchange service for defective or damaged goods. If the goods you receive have quality problems, such as broken fabrics, missing parts, workmanship defects, etc., please contact us within 7 days after you find the problem.
2、Application for exchange: Please initiate an application for exchange to us via the official email [email protected], in which you need to provide the order number, a detailed description of the defects or damages of the goods, and attach a clear photo or video for us to verify. After we receive the email, we will reply you within 24 hours to deal with the results and the subsequent exchange process.
3、Exchange process: After confirming that the conditions for exchange are met, we will arrange for you to send out new merchandise, and at the same time provide you with the return address, you need to send back the defective merchandise. When sending back the goods, please select the logistics tracking information of the mailing method, and keep the courier documents.
4、Special circumstances: If there is no stock of the same type of goods, we will negotiate with you for solutions, such as replacing it with other styles, waiting for replenishment or refund.
V. Special circumstances
1、Quality problems: If there are quality problems with the goods, you do not need to bear the transport costs, we will receive the returned goods, a full refund of your payment, and bear the cost of shipping the goods back. Please describe the quality problem in detail and attach relevant photos or videos when applying for a return, so that we can quickly verify the processing.
2、Non-Quality Problems Returns: Returns due to reasons other than quality problems will be carried out in accordance with the return and refund process described above, and you will be responsible for the shipping costs incurred for the return of the goods, and we will also deduct 30% of the total price of the goods as the shipping costs.
If you encounter any problems or have any questions during the process of return, refund and exchange, please feel free to contact us through the official email [email protected], we will reply your message within 24 hours, and we will try our best to solve your problems and protect your shopping experience.